33dm Privacy Policy

Introduction & Scope

33dm (referred to herein as "we", "our", or "the platform") is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to every individual ("you" or "user") who uses our website https://33dm.lat.

The purpose of this Policy is to clearly inform you why 33dm collects your personal information, how that information is processed, and what steps we take to protect it. By using our website or registering an account, you are considered to have given your consent to the terms of this Privacy Policy.

This Policy is available in both English and Bengali. In the event of any ambiguity, the Bengali version will be considered the definitive version.

What Information We Collect

33dm collects user information in several ways. The categories of information collected are described in detail below:

2.1 Registration & Account Information

When you open an account on our platform, you are required to provide the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number
• Email address
• Preferred username and password

2.2 Identity Verification (KYC) Information

To prevent fraud and ensure a safe environment, 33dm may request documents for identity verification in certain cases:

• National ID card (NID) or passport copy
• Proof of residence (e.g. utility bill)
• Relevant documents for payment method verification

2.3 Financial & Payment Information

Payment-related information is collected at the time of deposits or withdrawals. We process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. The date, amount, method, and status of each transaction are recorded in our system.

2.4 Technical & Usage Information

The following information may be collected automatically while you use the platform:

• IP address and device information
• Browser type and operating system
• Login and logout times on the platform
• Pages visited and navigation information
• Gaming activity and betting history

2.5 Communication Information

When you contact us via live chat or email ([email protected]), the content of that conversation may be stored for quality assurance and issue resolution purposes.

Purpose of Data Use

33dm uses collected information only for specific, lawful, and transparent purposes. We never use your information for irrelevant or unauthorised purposes.

3.1 Primary Purposes

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Verifying your age and identity (to confirm 21+)
• Providing gaming services and technical support
• Sending important account-related notifications

3.2 Security & Fraud Prevention

• Identifying and preventing suspicious account activity
• Investigating multiple accounts or fraud incidents
• Ensuring the security of financial transactions
• Preventing cyber threats and unauthorised access

3.3 Responsible Gaming

By monitoring your gaming activity, we work to ensure responsible gaming patterns. If a concerning change in a user's gaming behaviour is observed, we may offer support.

3.4 Service Improvement

• Improving the functionality and usability of the platform
• Customising the experience according to user preferences
• Identifying and resolving technical issues
• Evaluating service quality

Data Storage & Security Measures

33dm gives the highest priority to protecting your information. We use industry-standard security technology to keep your personal data safe.

4.1 Technical Safeguards

• SSL Encryption: All data transmissions are secured via SSL/TLS encryption
• Encrypted Storage: Stored sensitive data is kept in an encrypted format
• Firewall: An advanced firewall system prevents unauthorised access
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities

4.2 Administrative Security

• Only authorised personnel can access your information
• All staff with data access are bound by confidentiality agreements
• Internal processes are regularly reviewed and updated

4.3 Retention Period

All information is retained for as long as the account is active. Even after an account is closed, certain information may need to be retained for a relevant period due to regulatory requirements, fraud investigations, or legal obligations. Once that period ends, the information is securely deleted or anonymised.

Sharing Data with Third Parties

33dm does not sell or rent your personal information. However, information may be shared to the necessary extent in certain specific circumstances:

5.1 Service Provider Partners

Operating our platform requires working with trusted third-party technology and service providers, such as payment processors, cloud hosting providers, and security solution suppliers. Only the minimum information necessary for them to carry out their work is shared with these partners. All partners are bound by confidentiality agreements.

5.2 Game Software Providers

We work with various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process certain technical data to operate games, and their own privacy policies apply.

5.3 Legal Obligations

We may be legally required to provide necessary information in response to court orders, legal proceedings, or valid requests from government authorities. In such situations, we make every effort to ensure maximum protection within the limits of the law.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset sale involving 33dm, user data may be transferred. In such an event, we will notify you in advance and the same standard of privacy protection will continue.

Cookies & Tracking Technologies

33dm uses cookies and similar technologies to operate the website and improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required for the website to function properly. Necessary for login sessions and security protection.
• Functionality Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Analyse website usage patterns to improve the service.

6.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling essential cookies may affect certain website functions, such as maintaining your login session.

6.3 Session Tracking

For security reasons, information about each login session is recorded. Sessions automatically end after prolonged inactivity, which keeps your account protected from unauthorised access.

Your Rights & Controls

Every user registered with 33dm retains the following rights over their own information:

7.1 Right to Access Information

You may request to know what information we hold about you. Within a reasonable time after receiving your request, we will provide a summary.

7.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request a correction. Most information can be updated by you directly from the account settings.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, information related to legal obligations, fraud investigations, or financial transaction records may not be deletable.

7.4 Right to Opt Out of Marketing Communications

You can opt out of promotional messages and newsletters at any time. Opting out of essential account-related notifications is not possible.

7.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us via live chat. After receiving your request, we will follow the appropriate process and get back to you.

Protection of Minors

33dm is operated for individuals aged 21 and above only. The protection of minors (those under 21) is of great importance to us.

We never knowingly collect or process information from anyone under the age of 21. Age is verified at the time of registration, and if a user is suspected to be a minor, the account is immediately suspended and identity verification is requested.

If you become aware that a minor is using our platform, please let us know at [email protected]. We will take prompt action.

Changes to the Privacy Policy

33dm reserves the right to update this privacy policy from time to time. Revisions may be necessary due to the nature of the service, legal changes, or technological developments.

9.1 Notification of Changes

For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a notification when you log in to the platform
• Updating the "Last Updated" date at the top of this page

9.2 Meaning of Continued Use

If you continue to use the platform after a policy change, you will be considered to have given your consent to the updated policy. If you do not agree to the revised policy, you may close your account at any time.

Previous versions are kept on record with us and can be provided upon request.

Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We take all privacy-related matters seriously.

10.1 Contact Methods

Our support team is available 24 hours a day, 7 days a week in both Bengali and English:

• Live Chat: Instant support from any page on the platform
• Email: [email protected]

10.2 Complaint Process

Upon receiving a complaint regarding a privacy breach, we will send an initial acknowledgment and, after investigation, inform you of the outcome. Our goal is to resolve every complaint honestly and as quickly as possible.